Towing Service / Roadside Assistance

necesito la grúa servicio de grúa

Privacy Policy

Legal Notice

This Legal Notice regulates the access and use of the various contents and services included or accessible through the website

It is important to note that, by the mere use of the website, you acquire the status of User.

The use of the website and any of its services means your ACCEPTANCE as a user, without reservations of any kind, of each and every one of these General Conditions of use, as well as the PARTICULAR CONTRACTING CONDITIONS that, in its case, they are considered valid.

Legal Information and Acceptance is a company constituted and existing in accordance with the laws of the United States, specifically of Puerto Rico.

These provisions regulate the use of the Internet portal service (hereinafter, the ‘Portal’) that “Necesito la Grúa” makes available to Internet users.

Access to this website, or its use in any way, implies ACCEPTANCE of each and every one of these general conditions of use. Consequently, it will be the responsibility of every visitor or user to carefully read the General Conditions of Use in force each time they access this website.

Access to certain content offered through this website may be subject to certain specific conditions that, depending on the case, replace, complete and/or modify these general conditions. Therefore, prior to accessing and/or using said content, the user must also carefully read the corresponding particular conditions.


The use of this website must obey the content of this Legal Notice, the applicable legal provisions and the requirements of morality and generally accepted good customs, as well as those of public order.

Unless prior written authorization from “Necesito la Grúa“, users may only use the content for their own personal use, refraining from performing any act that, directly or indirectly, involves a commercial exploitation of them.

Is prohibited:

In particular, by way of example and not limitation, the use of the website for the following purposes or consequences will be considered strictly prohibited:

– When, in any way, fundamental rights and freedoms are violated or undermined.

– When they induce, incite or promote criminal, denigratory, defamatory, infamous, violent actions or, in general, contrary to the law, morality, good customs or public order.

– When they are protected by any intellectual or industrial property rights belonging to third parties, except with the prior and express authorization of their legitimate owner.

– When they constitute illicit, misleading or unfair advertising, or unfair competition.

– When the right to honor, to personal and family privacy or to the image of people is violated.

– When any type of computer virus, defective files, or any other software or computer program that may cause damage or unauthorized alterations of the contents or systems of any kind accessible through the “web” site can be spread.

In any of the cases mentioned above, “Necesito la Grúa“, reserves the right to exclude the user from the active service, without prior notice, in case he carries out any of the above activities or suspects it and to exercise the actions legal that it deems appropriate.

Notwithstanding the foregoing, “Necesito la Grúa” has no obligation to control the content transmitted, disseminated or made available to third parties by users, except in cases where required by current legislation or when required by an authority. competent judicial or administrative authority.

Any announcement or comment, opinion, statement or recommendation made within the active services will belong exclusively to the users who express said points of view and in no case will it be understood that they come from “Necesito la Grúa“, keeping it unharmed and free of charges before any claim arising from the use of these active services by a user in a manner that is prohibited in this agreement or by law.

  1. Users

The access and/or use of this portal attributes the condition of USER, who accepts, from said access and/or use, the General Conditions of Use reflected here. The aforementioned Conditions will be applicable regardless of the General Conditions of Contract that, in their case, are mandatory for those users, both the consultants who need to do a search using our directory, and for the owners of Crane Services who want to contact our services and appear offering your service on our portal.


The service offered on the portal “Necesito la Grúa” is designed for adults, as they are the ideal people who would require the type of service provided, therefore, users are recommended that, if they are not of the minimum age to be able to manage the request for a towing service, they must have the presence of the permission of your father, mother or legal guardian

If, on the other hand, you are a parent or legal guardian and you allow your child to use the Services, these Terms apply to you, and you are responsible for their activity on the Services.

  1. Intellectual and Industrial Property

All the contents of the Portal, understood by such as merely enunciative, the distinctive signs, texts, photographs, software, technology and other contents, both audiovisual and sound, are the industrial and intellectual property of “Necesito la Grúa“, or of third parties, without None of the exploitation rights recognized by current regulations regarding industrial and intellectual property may be understood to be assigned to the user. Only those that are strictly necessary for the use of the Portal will be understood as authorized.

The user acknowledges that all the elements of the website and each of the services provided through it, the information and materials contained therein, the structure, selection, arrangement and presentation of its contents and the computer programs used in relationship with it are protected by intellectual and industrial property rights of “Necesito la Grúa” itself, or of third parties.

The user must refrain from omitting the identification signs of the rights (of intellectual property, industrial or any other) of “Necesito la Grúa“, or of the third parties that appear on the website and in each of the various services offered through of the. You will also refrain from circumventing or manipulating any technical devices established by “Necesito la Grúa“, or by third parties, either on the website, in any of the services or in any of the materials, elements or information obtained through it, for the protection of their rights.

  1. Exclusion of Liability

“Necesito la Grúa”., is not responsible, in any case, for damages of any nature that could cause, by way of example: errors or omissions in the contents, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the contents, despite having adopted all the necessary technological measures to avoid it.

Likewise, “Necesito la Grúa” will not be responsible in the event of service interruptions, delays, errors, malfunctions and, in general, inconveniences that have their origin in causes beyond the control of “Necesito la Grúa” , and/or due to a malicious or negligent action of the user and/or due to causes of force majeure, such as: failure of third parties, operators or service companies, lack of access to third party networks, failures produced as a result of natural phenomena, blackouts, etc., the hacker attack; The availability of adequate tools for the detection and disinfection of harmful computer programs corresponds to the user.

  1. Personal data protection

The company “Necesito la Grúa” guarantees users of the website that it complies with the General Regulation of International Data Protection, and that it has established the security measures required by laws and regulations aimed at preserving secrecy, confidentiality and integrity. in the processing of your personal data, all described in the PRIVACY AND COOKIES POLICY of the web portal.

Said personal data will be used in the manner and with the limitations and rights granted by the protection of personal data.

The collection and processing of the requested personal data is for the purpose of user service, both administrative and commercial. In that sense, “Necesito la Grúa”. undertakes to keep the maximum reserve, secrecy and confidentiality on the information of the personal data that it has at its disposal.

The data collected through the data collection forms on this website will be incorporated into an automated file of personal data for which “Necesito la Grúa” is responsible, who will treat them confidentially and exclusively for the purpose of managing the relationship with your customers.

Necesito la Grúa”, undertakes to comply with its obligation of secrecy of personal data and its duty to store it and will adopt the necessary measures to prevent its alteration, loss, treatment or unauthorized access, taking into account at all times the state of technology.


The user expressly consents to the transfer of their personal data to “Necesito la Grúa“, solely for the aforementioned purposes.

The user may exercise the rights of access, rectification, cancellation and opposition by means of a written request addressed to the following email address:

Likewise, the user may revoke the consent given for the transfer of their data at any time. Said revocation will be carried out by means of a written request addressed to the following email address mentioned above.

In the case of cancellation and revocation by the interested party of their express consent for the processing of their personal data, “Necesito la Grúa“. may resolve the provision of the service if said data were necessary for its optimal provision, it is also worth noting that “Necesito la Grúa” adopts the security levels required by current legislation.

  1. Applicable Law and Jurisdiction

For any litigious issue or that concerns the “Necesito la Grúa” website, the legislation of the United States, including California, will be applicable, being competent for the resolution of all conflicts arising from or related to the use of this site ” web”, the Courts and Tribunals of Puerto Rico.

This Legal Notice is governed in each and every one of its extremes by US law and International Electronic Commerce and Data Security Treaties

6. Use of Resources and Information

The user undertakes, in general, to use the website as well as the services linked to it diligently, in accordance with the law, morality, public order and the provisions of this Legal Notice, and must also refrain from to use them in any way that may prevent the normal operation and enjoyment by users of the website of the services linked to it, or that could injure or cause damage to the goods and rights of “Necesito la Grúa” of its suppliers, users or, in general, of any third party.

More specifically, but without this enumeration limiting the general scope of the obligation set forth in the preceding paragraph, the user undertakes, in the use of the website and the services linked to it, to:

(a) Not introduce, store or disseminate through the website or through any of the services linked to it any computer program, data, virus, code, or any other instrument or electronic device that is likely to cause damage to the site web, in any of the services linked to it or in any equipment, systems or networks of “Necesito la Grúa” of any user, of its suppliers or in general of any third party, or that is otherwise capable of causing them any type of harm. alteration or impede its normal operation.

(b) Do not use false identities, nor impersonate the identity of others in the use of the website or any of the services linked to it, including the use, where appropriate, of passwords or access codes of third parties or in any other way.

(c) Not to destroy, alter, disable or damage the data, information, programs or electronic documents of “Necesito la Grúa”, its suppliers, or third parties.

(d) Not to use the contents and in particular the information obtained through the website to send advertising, send messages for sales purposes or for any other commercial purpose, or to collect or store personal data of third parties.

7. Modifications

“Necesito la Grúa”, reserves the right to carry out without prior notice the modifications it deems appropriate in its portal, being able to change, delete or add both the contents and services provided through it, as well as the way in which they are presented, or located on your portal.

8. Links

In the event that the website contains links or hyperlinks to other Internet sites, to private telephone services, or to towing companies to be hired, “Necesito la Grúa” will not exercise any type of control over said sites and contents. In no case “Necesito la Grúa“, will assume any responsibility for the contents of any link belonging to a third-party website, nor will it guarantee the technical availability, quality, reliability, accuracy, amplitude, veracity, validity and constitutionality of any material or information contained on any such hyperlinks or other Internet sites.

Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.

9. Right of Exclusion

“Necesito la Grúa”, reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or that of a third party, to those users who fail to comply with these General Conditions of Use.

10. General

“Necesito la Grúa”, will pursue the breach of these conditions, as well as any improper use of its portal, exercising all civil and criminal actions that may correspond by law.


“Necesito la Grúa”, is a complete electronic directory of towing services, designed to bring together in one place all the services available in Puerto Rico and any country in the world, thus, any user can contact a fully certified service in the event of any emergency regardless of where they are. be found.

Account Registration

-It is important to point out that the users of the portal do not register, but rather, on the home page, they can verify the crane services available according to the location they wish to consult. For their part, only crane companies that wish to be part of our extensive stock of service providers are registered on the portal.

-If any company wants to try our Registration Plans and Services, they will have a free 7 or 15-day Trial, after which they must cancel the subscription to our unique Plan of $99.99 for 1 year, which is canceled in the means provided by the Web Portal in the registration section.


-Regarding the payment for the Plan for towing companies, it is important to highlight that no refunds of any kind are made, even if the cancellation of the service or elimination of the account is requested, no refund is made.


-It is important to highlight that the contact, the contracting of tow truck services, and the payments are made directly with the service provider chosen by the user and without intermediaries, in addition to this, the tow truck services generally do not have roadside assistance in the rural areas, therefore, the corresponding provisions must be taken.


The company “Necesito la Grúa“, provides a service of interest to the community in general, serving as an advertising platform, as well as a directory of cranes in a wide territory that even transcends several countries with their regions, facilitating the search for a service integral to users who can check availability free of charge.

Although this company is a project with great growth aspirations, it may be, without prior notice to subscribers and users, in a process of sale if there is an interested party that meets the requirements of the owners, however, it is very important to note that, no buying and selling process of this company should in any way affect its purpose or its operation, therefore, users and subscribers should not worry. In the same way, if an alliance is formed or they participate in this type of commercial transaction, users will be informed after the legal processes that entail the sale of the company have been crystallized.

In that sense, if this information causes you concern, or if there is a person or individual interested in acquiring this company, you should contact us at the following email where we can provide all the necessary information:

Privacy and Cookie Policy

Given the very personal nature of the exercise of any of these rights, you must attach a copy of your identity card or equivalent supporting document to the request.

We inform you that the personal data that may be provided through this website, as well as those that may be provided in the future within the framework of your legal relationship with this entity, will be incorporated into our database.

For what purpose will we treat your personal data and for how long will we keep it?

The company “Necesito la Grúa” will treat your personal data exclusively for specific, explicit and legitimate purposes, and they will not be treated in a manner incompatible with said purposes.

-For all Users, the Management, study and resolution of queries made through the web

-The company will keep your personal data for the time necessary according to the information provided and the retention periods included in regulations that are


What is the legitimacy for the treatment of your data?

The legal basis for the processing of your data by “Necesito la Grúa” is the consent you give us by checking the box in which you ACCEPT our Privacy and Cookies Policy.

In this sense, we inform you about the following extremes related to Data Protection:

-Responsible for the treatment:

We are responsible for the data collected in the corresponding form.

-Need for treatment:

The communication of your data through the corresponding form is mandatory so that we can contact you.

-Purposes of the treatment and legitimacy of the treatment:

Manage, administer, provide the services or provide the products that you request and, where appropriate, for the fulfillment and execution of the contracts that you may enter into, better understand your tastes, adapt the services to your preferences.

Send you, by post, email and other equivalent electronic means of communication, commercial and advertising communications about our products and/or services.


We contract with an entity that provides services such as maintenance and hosting, through custom treatment contracts to support the indicated treatment purposes.

Data retention period:

We will keep your data as long as the treatment is maintained, and you do not request their deletion.


You can exercise the rights of access, rectification, deletion, limitation to treatment, opposition, portability and the right not to be the subject of a decision based solely on automated treatment, by means of a written communication to the address indicated in the Legal Notice and to revoke your consent without effect. retroactive or oppose the receipt of commercial advertising communications by email and other equivalent electronic means of communication, sending and filing a claim with the Control Authority, in Puerto Rico.

-Any person has the right to obtain confirmation on whether or not the company is processing personal data that concerns them.

-Specifically, you can contact the company at its postal address or at the email address provided in this document:

In order to exercise the following rights:

• Right to request access to personal data relating to the interested party.

• Right to request its rectification or deletion.

• Right to request the limitation of your treatment.

• Right to object to treatment.

• Right to data portability.

• You can request the necessary forms to exercise these rights sending an email to the email address provided in this document

Modification of the Privacy Policy

We reserve the right to modify our Privacy and Cookies Policy, according to our own criteria, or motivated by a doctrinal change of the competent Authority in Data Protection, legislative or jurisprudential. The use of the Web after said changes will imply the acceptance of these.

Applicable legislation

Any dispute arising from the use of this Site will be governed, interpreted and submitted in accordance with the laws of Puerto Rico.

The objective of this policy is to report the use of Cookies on this website in accordance with the provisions of the legislation on services of the information society and international electronic commerce.

What are Cookies and what are they used for?

Cookies are files or text files that a web server generates and stores on a User’s computer/smartphone/tablet (hereinafter computer) when accessing certain web pages, to store and retrieve information about the user’s browsing. from that team.

They may also consist of a code that allows the User to be unequivocally identified during browsing. For this reason, cookies can store information about a User’s computer or about their browsing sessions on the websites they have visited, such as the page they visit, the time they are connected to the Internet, and other data depending on the type of cookie.

What are Cookies for?

In short, the use of cookies in browsing through the website allows:

  • Obtain information related to user navigation;
  • Improve the user experience in navigation;
  • Collect statistics on the use of the website by the User and other information such as the browser used by the User, the number of pages visited, the number of visits, the tracking of the movements made by the User through a website, the time spent remains on the website or on a specific page, the filling or emptying of the shopping cart, and other information;
  • Geolocate the User by geolocating the connected device (region information and potentially locality data in some countries);
  • Measure the effectiveness of your email campaigns and improve the characteristics of the service for specific segments of users and especially subscribers of the receipt of electronic commercial advertising communications and newsletters;
  • Know if the recipients of electronic commercial advertising communications and newsletters have proceeded to open said communications and the use of the links contained therein for each of the recipients, such as clicking on the links contained in the emails, and to be able Prepare campaign monitoring reports with the information collected.

This website uses Cookies, both its own and those of third parties. Later the User can find specific information about them.

How is the use of Cookies authorized on our website?

In relation to the use of Cookies on this website, the User must know that they authorize and consent to the use of cookies in the following way:

  1. Accept the use of cookies used on this website for the purposes indicated in this policy by selecting the desired option and clicking on the “Accept selection” button or to accept all cookies by clicking on the “Accept all” button that are published in the first layer of information.
  2. In any case, despite the initial acceptance of the use of cookies when browsing through our website, at any time the User can revoke their consent, disabling and rejecting their use, as explained in the corresponding section of this policy. , or by clicking on the Cookies button at the bottom of each page.
  3. In any case, it is important to note that the User has control over cookies, as they are stored in the browser of the equipment they use. Therefore, at any time the User may read, filter, reject and delete them.

What are the Cookies used and the purpose of use on the website?

According to the entity that manages them:

Depending on who is the entity that manages the domain from which the cookies are sent and processes the data obtained, two types can be distinguished:

  1. Own cookies:

Those that are sent to the user’s terminal equipment from a computer or domain managed by the editor itself and from which the service requested by the user is provided.

  1. Third party cookies:

Those that are sent to the user’s terminal equipment from a computer or domain that is not managed by the publisher, but by another entity that processes the data obtained through cookies.

In the event that cookies are installed from a computer or domain managed by the editor itself, but the information collected through them is managed by a third party, they cannot be considered as own cookies.

According to storage time:

There is also a second classification according to the length of time they remain stored in the client’s browser, which may be:

  1. Session cookies:

Designed to collect and store data while the user accesses a web page. They are usually used to store information that is only of interest to keep for the provision of the service requested by the user on a single occasion.

  1. Persistent cookies:

The data is still stored in the terminal and can be accessed and processed for a period defined by the person responsible for the cookie, which can range from a few minutes to several years.

According to the purpose of the Cookies

Finally, there is another classification with six types of cookies according to the purpose for which the data obtained is processed:

  1. Technical cookies:

Those that allow the user to navigate through a web page, platform or application and the use of the different options or services that exist in it, such as, for example, controlling traffic and data communication, identifying the session, accessing restricted access parts, remember the elements that make up an order, carry out the purchase process of an order, make the request for registration or participation in an event, use security elements during navigation, store content for the dissemination of videos or sound or share content through social networks.

  1. Personalization cookies:

They allow the user to access the service with some predefined general characteristics based on a series of criteria in the user’s terminal, such as the language, the type of browser through which they access the service, the regional configuration from where they access at service etc.

  1. Analysis cookies:

They allow the person responsible for them to monitor and analyze the behavior of the users of the websites to which they are linked. The information collected through this type of cookie is used to measure the activity of the websites, applications or platforms and to create browsing profiles of the users of said sites, applications and platforms, in order to introduce improvements in function of the analysis of the usage data made by the users of the service.

  1. Advertising cookies:

They allow the management, in the most efficient way possible, of advertising spaces.

  1. Behavioral advertising cookies:

They store information on the behavior of users obtained through the continuous observation of their browsing habits, which allows the development of a specific profile to display advertising based on it.

  1. Cookies from external social media:

They are used so that visitors can interact with the content of different social platforms (Facebook, YouTube, Twitter, LinkedIn, etc.) and that they are generated solely for the users of said social networks. The conditions of use of these cookies and the information collected are regulated by the privacy policy of the corresponding social platform.

How can you reject, deactivate and delete the Cookies used on our website?

The User has the option to prevent or reject the use of cookies, deactivate and eliminate them at any time regarding their navigation through this website.

Most web browsers allow you to manage, at any time, the User’s preferences regarding the use of Cookies. The User can adjust his browser to reject Cookies or delete certain Cookies at his discretion.

To configure our Cookies (allow, block or delete Cookies) and those of third parties, the User can do so by configuring the options of the browser installed on their computer.


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Internet Explorer…



The User can revoke his consent to the use of cookies in his browser through the above indications (normally most used browsers).

To disable cookies and data storage and retrieval devices individually, the “Ghostery” extension can be installed in the browser.

The User must bear in mind that some features of the contents of this website are only available if the installation of Cookies is allowed in their browser. If you decide not to accept or block certain Cookies (depending on their purpose), this may totally or partially affect the normal functioning of the website or prevent access to some of its services.

Updates and changes in the Privacy and Cookies Policy.

“Necesito la Grúa” can modify this Privacy and Cookies Policy based on changes in the use of Cookies on your website, new legislative or regulatory requirements, or in order to adapt said policy to the instructions issued by the control authorities, specifically, the International Data Protection Agency.

It is therefore possible that there may be significant changes to this Cookies Policy which will be published therein.

But it will be the responsibility of the User to access this Policy periodically to learn about any changes, without prejudice to the possibility of communicating said changes to the users of the website through an informative notice on our website and/or through other means.